Shipping & Returns
Delivery is free throughout Romania up to the customer's house/block within 28-42 working days. Downloading and installation of the products is not included.
The delivery is carried out by road transport in groupage mode. The transport fee is valid for any town in Romania. Deliveries are made from Monday to Sunday at a time that is convenient for both the carrier and the buyer.
If the Buyer is not found at the address specified in the Order, the carrier will call the Buyer by phone and they will establish another time slot on the same day. If the Order could not be delivered to the Buyer, the package will be returned to the Seller within a few days and the Buyer will bear the cost of the return. On the next delivery of the product, the transport will no longer be free, it will be paid for by the Buyer.
Alternative shipping methods are not available upon request.
Our shop is exclusively for Romanian shoppers, and we are currently only able to accept payments and orders from users within Romania. We apologize for any inconvenience this may cause for our international customers, but we are working to expand our reach in the future. In the meantime, we invite you to visit our other site at www.carel.ro, where you can browse our full collection of furniture and learn more about our brand. Should you wish to place an order with us or need any information do not hesitate to reach out via email email@example.com.
Carel Woodworks reserves the right to delay or cancel the shipment of the Order if it cannot be honored for reasons beyond Carel Woodworks' control which include: fire, explosion, flood, epidemic, strike, government action, war, act of terrorism, protest, riot, civil disturbances or other force majeure impediments according to the customs of Romanian law. The maximum amount of damages that can be paid by Carel Woodworks to the Buyer in case of non-delivery or improper delivery, is the amount collected by Carel Woodworks from the Buyer.
Return & Exchange Policy
The buyer can cancel an order by phone or email, at no additional cost, if the shipment has not yet been made. If the order has already been paid, its value, less commissions and fees charged by the banks for the two transactions, will be returned to the buyer.
If the order has already been shipped and the buyer cancels it, he will bear the associated return costs, and from the value of the order that is returned to the buyer, any commissions and bank charges incurred during the initial purchase and upon return will be withheld.
According to O.U.G. 34/2014, you have the right to return the products purchased online, within 14 calendar days, if the returned product is in the original packaging and in the same condition in which it was received.
We do not accept the return of products that have been opened and have physical changes of any kind that cannot be resold. Returned products must show the original label and all related accessories, and have no signs of use, damage or wear. We do not accept parcels with cash on delivery or for which the recipient pays for the transport.
Customers are asked to take photos of parcels that do not arrive in good condition and send them by email to firstname.lastname@example.org specifying the irregularities found.
If products other than those ordered by the customer were erroneously placed in the package, he is asked to inform www.carelshop.ro and is exempted from paying their value, as well as from paying the related return costs. If the customer finds that some products are missing from the package or there are errors in the accompanying invoice, they must report them in writing or by phone within 5 days of receiving the package.
If the returned products are the subject of a complaint regarding their quality, the buyer has the obligation to send comprehensive and detailed photos as well as explanations regarding the non-compliant product to the email address email@example.com. The products will be inspected by the seller and if no other differences from the product description on the store are found after the inspection, the refund will be refused. Before complaining about the quality of a product, the buyer has the obligation to read its description on the store, as some products may naturally have differences but which do not constitute quality problems.
We cannot control how customers store and handle purchased products, therefore complaints related to the quality of products that have been stored in improper conditions or that have been used in a way other than that recommended on the store will not be considered.